Charity FAQs

Click here for answers to frequently asked questions.

Questions

When will I receive a payment?

I don't receive a payment every month.

Can I find out who the donors are?

How do we process a Charities Trust voucher?

Can I claim Gift Aid on payroll giving donations?

Can my charity claim Gift Aid on other donations passed on by Charities Trust?

What are your administration charges?

Can you include a news item about our charity?

How can we amend details on your website about our charity?

How can we link from our website to yours?

Answers

When will I receive a payment?

We disburse donations to charities at the end of each month. We prefer to do this by BACS and if you provide your bank details your funds will be in your bank account by the last working day of the month. Cheques are sent out at the end of the month but we cannot guarantee when they will arrive.

Payroll giving donations are paid out the month after we have received the funds from the employer - the delay is caused by the time we need to process all of the payroll giving donations we receive.

Online donations and donations from Freedom Accounts are paid out at the end of the month in which the transaction was done (up to the monthly cut off point which is normally 3 - 4 working days before the end of the month).

Donations made into Fundraising Accounts are paid out once the fundraiser has finished the event. The fundraiser can elect to have a cheque (made payable to the charity) sent to them for presentation to the charity or we will pay the charity directly. These payments can be made at any time during the month.

I don't receive a payment every month.

Our minimum payout is £15 so if your donations total less than this you will not receive a disbursement from us each month. As soon as the threshold of £15 is reached you will receive payment for all outstanding donations.

Can I find out who the donors are?

Yes - provided they do not wish to remain anonymous we can pass on any information we hold about the donor. We can send statements by e-mail or by post on a monthly basis, there is an administration charge for this service. If you would like to receive statements or find out about charges e-mail us If you only have single donors we can provide information by telephone.

How do we process a Charities Trust voucher?

When you receive a voucher you need to put your charity and bank details on it and return to us. We then process the donation on the voucher and send the money in the month it is processed to your charity.

Can I claim Gift Aid on payroll giving donations?

No - the donor will have already received the tax relief on the donation.

Can my charity claim Gift Aid on other donations passed on by Charities Trust?

No - Charities Trust will claim Gift Aid on all eligible donations and pass this to the charity as soon as it is received from HMRC.

What are your administration charges?

For payroll giving we charge 25p per donation regardless of the amount or the number of charities the donor is giving to. The most that will be deducted from your donation is 25p but if you share a total donation with other charities this charge will be shared between all the nominated charities. The fee is deducted before we pass the monies to you. For donations made online we charge 4% of the total gift (including Gift Aid if applicable). This is inclusive of all bank and card processing charges and is deducted before we pass the monies to you. We do not charge charities to appear on our website or to receive donations from us. Donations made out of Charities Trust Freedom Accounts are free of charge.

Can you include a news item about our charity?

We are happy to promote particular activities and events on our site. If you would like to add any information about your charity or get us to add a promotion to our news section please e-mail us.