FAQ's
Questions
My event has been cancelled can I get my donors money back?
Do I need another IFA account to fundraise for a different event or charity?
Can I change the charity I am supporting?
Can I accept sponsorship by CAF Charity Voucher?
Can I use my Freedom Account to make donations?
I don’t have a sponsorship form?
I have finished my event – what do I do next?
Can I include on the online page monies I have collected personally?
I cannot find the charity I want to support?
Why isn’t the Gift Aid amount showing in the total raised?
I have recently paid money into the bank but it is not showing on my page?
Why is the ‘totaliser’ not showing how much I have raised?
Answers
My event has been cancelled can I get my donors money back?
The first thing to do if
an event is cancelled or you have pulled out for any reason, please close your
online page immediately so donations stop coming through . If you have
donations on your page
We can't refund donations made to your fundraising page because they're processed immediately and paid directly to your charity. If your donors would like a refund, please ask them to contact your charity. We give refunds only in exceptional circumstances, with the charity's written approval.
Do I need another IFA account to fundraise for a different event or charity?
No – once you have set up your IFA
account you can add new fundraising events at any time and each time you may
select a different charity to support.
Can I change the charity I am supporting?
Once you have started to fundraise you
cannot alter the charity or charities you are supporting. If you are supporting more than one charity
you must allocate the percentage split of funds at the start of your
fundraising and you cannot amend this later.
Can I accept sponsorship by CAF Charity Voucher?
Yes – ask your sponsors to make out the CAF or
other charity cheque/voucher to Charities Trust with your IFA account number as
a reference. Charities Trust will claim
the money from CAF or other agency and add it to your total raised.
Can I use my Freedom Account to make donations?
Yes. Firstly, log into your Freedom Account. Then within
events search for the person you wish to sponsor – here there is an option to
make a donation via your Freedom Account. The donation will show on your online
account (where applicable) or quarterly statement.
I don’t have a sponsorship form?
Fill in your name, the event date and your chosen charity
or charities. To ensure all your sponsors are eligible for Gift Aid, sponsors
need to include their names and full address including postcode when donating. You can download this sponsorship form below.
I have finished my event – what do I do next?
Once the event has been completed and you believe that you have collected all your sponsors -please email info@charitiestrust.org The page will be taken off the website. Any eligible Gift Aid will be processed and claimed.
In the email please state if you would like the funds
sent with the Gift Aid. If you want this separately then two cheques will be
sent. Also state if the cheque is be sent to you or directly to your chosen
charity. In either case the cheque will
be made out to the charity you have supported. We also charge a small fee of 4% for claiming gift aid which covers time involved to process the gift aid, administrative duties involved and for claiming on behalf of the charity saving the charity time, money and ensuring they receive the extra 28p per £1 making your donation even more worthwhile.
Can I include on the online page monies I have collected personally?
Yes. The Individual Fundraising Accounts are extremely
flexible and we can add all the money you bank with us. When an account is
created a paying in slipis allocated to your account so that funds banked can
be added to your total straight away.
Also if you receive any charity vouchers or corporate
match funding then these amounts can be added to the account and will be appear
on your web page totaliser.
I cannot find the charity I want to support?
If your chosen charity can’t be found on our charity
search follow the instructions for adding a new charity. This form can be found on the charities tab and is named " Add A Charity" we then receive this form, input this information and check to ensure it is a registered charity or good cause and then add to our database. This process can take upto 48 hours due to an overnight process in place on our site, but it will usually take just 24 hours.
How do I claim Gift Aid?
Charities Trust will process your Gift Aid claim. Any
online donations where applicable can be processed once the event has been
closed. If you have sponsorship forms send these into Charities Trust first and
then we will claim on all eligible donations.
It takes 6-8 weeks to receive the Gift Aid claim. After
your event has been closed you must decide if you want to pay the money sent to
your charity before or after the claim is received. In the case of latter a
separate cheque will be sent.
Why isn’t the Gift Aid amount showing in the total raised?
The Gift Aid needs to be claimed after the event from the
HMRC. This can only be claimed on the fundraisers who have ticked the box to
claim Gift Aid , are
Gift Aid can take between 6-8 weeks to receive from the
HMRC. Once the event is complete, you must decide if you want the fundraised
money to be sent to the charity before or after the claim. In the case of the
latter, a separate cheque will be sent.
I have recently paid money into the bank but it is not showing on my page?
When money is paid in to the bank it does not show on the page immediately, because it needs to go through the normal bank processing system.
Donations banked by you into
your fundraising account will usually show up within 5 business days. if the amount banked hasn’t still is not
showing after 14 days please call 0151 284 3870 or e mail
info@charitiestrust.org
Why is the ‘totaliser’ not showing how much I have raised?
To make the ‘totaliser’ rise with your
donations a figure needs to be in put in the Final Total. This needs to be in whole figures without commas and
decimals i.e. £1500 not £1,500.00
Does this service cost?
We do ask for a small admin fee of 4% from whatever is raised and take 4% from the total of the gift aid. This is so we can support the administration that is used to keep the website up and running and also to cover our costs of holding the money in and paying this out for you as well as the administration that is involved for the gift aid claim.